Before finalizing your order, please check your shipping details are correct as we unable to change once your parcel has been dispatched.
All orders are processed & dispatched within 48 hours of receiving payment.
We use Fastway Couriers for our deliveries and this covers most metropolitan areas. We use Australia Post where Fastway Couriers can’t go which includes PO Box addresses or areas not covered by Fastway network. No deliveries are made on Saturday, Sunday or public holidays.
You will receive an email with a tracking ID once your parcel has been dispatched.
All Beautiful Soles products are dispatched from our warehouse located in Nowra, NSW.
AUSTRALIAN DELIVERY RATES
We charge a flat rate of $9.00
AUSTRALIAN DELIVERY TIMES
These are their estimated delivery timeframes:
All capital cities (excluding Perth/NT) – delivery is between 2-3 business days from dispatch.
Perth & Darwin capital cities – delivery is between 7-9 business days from dispatch.
Regional Australia – allow 5-7 business days from dispatch.
All orders via the Fastway Couriers network will require a signature on delivery and will not leave parcels at unattended premises. If there is no one available to sign for the parcel, a slip will be left at the address and the parcel can be re-delivered at a convenient time.
Once you receive your tracking ID you can track your parcels via the Fastway Couriers website or Australia Post website. If your parcel has not arrived in the estimated time period we recommend you check online for up-to-date information on your delivery. Keep in mind, couriered parcels require a signature so the parcel may be awaiting your re-delivery times.
If you have any difficulties locating your parcel please contact our Customer Care team via firstname.lastname@example.org
We understand that buying online can be a little risky in terms of getting the sizing right. To ensure you feel comfortable making that purchase we do offer exchanges and your first return is free of charge.
If you would like to return your shoes to us, we would be more than happy to offer you an exchange as long as you meet the following criteria:
The products are unworn/unused and in new condition;
Original packaging is in original condition;
The products have been in your possession for no longer than 14 days.
We reserve the right to refuse a return if the above has not been adhered to. Simply follow the instructions below to send your shoes back to us.
HOW TO RETURN
If you have purchased via Paypal and need to return an item, Paypal will refund your shipping costs.
What is PayPal’s Refunded Return Shipping?
PayPal’s Refunded Returns service lets your customers claim a refund on their shipping costs if they need to return an item to you. Once they activate the service, your customers can enjoy up to 8 refunds every 12 months, to the value of $45 each. See the general conditions of use.
To be eligible, customers must activate the service at paypal.com.au/returns and complete the entire purchase of the item using their PayPal account. Don’t forget, if you purchase online using your PayPal account you can also opt into the service using the above link.
If you purchased In-store please visit Shop 1/90 Kinghorne Street, NOWRA NSW 2541 for an exchange.
If you purchased online via direct deposit:
1. Email our Customer Care team at email@example.com. Quote your order number & name in the Subject field.
2. Include in your email what you would like to exchange your shoes for ie. next size up, next size down etc. Make sure you include a contact number.
4. Once we have received your returns request we will send a confirmation email with a reference number. When you receive this your will need to send your exchange item back to:
176 Osborne Street
NOWRA, NSW, 2541
5. Once we have received your return parcel we will send the alternate pair to you within 48 hours. You will receive a tracking id once the exchange pair has been dispatched.
6. We offer your FIRST EXCHANGE FREE. You will receive a refund via paypal for your shipping once it has been dispatched less a small admin fee of $1.80.
NB: Any additional returns will attract a $9.95 shipping fee which we can process via credit card or issue a PayPal invoice.