Customer Service

Free Gift Card

If you are buying Beautiful Soles as a gift we can include a free gift card with your personal message. To send a gift card, simply select your purchase and proceed to the checkout through our online shop. During checkout process tell us in the 'Message to Seller' the recipient's name and address along with the note you would like included on the enclosed card (Max. 25 words).

Please Note: no invoice or pricing will be included in the package.

Postage and Delivery

Beautiful Soles delivers both Australia wide and internationally using regular Australia Post. We endeavor to dispatch all orders within 24-48 hours of receiving full payment. If you wish to Express Post your purchase (Guaranteed Next day Delivery*) an additional charge of $5.00 will be payable.

*No deliveries are made on Saturday, Sunday or public holidays

*Outlying and rural areas can take up to 3-4 days, but are usually delivered within 72 hours.

Australian Delivery Rates
We charge a flat rate of $5.00.

New Zealand Delivery Rates
We charge a flat rate of $8.00.

Wholesale Delivery rates upon application

Please Note: that we are charged a redelivery fee if an incorrect delivery address is given. This fee must be paid by the sender before we will re-dispatch the order so please be sure you have the correct address/hospital details when you place your order.

International Orders

Our shopping cart is currently customized for Australian buyers. All overseas buyers must email us order details including your name, address, design and size required, we will email you back with confirmation and payment details.

Beautiful Soles is based in Sydney, Australia. We will happily ship purchases overseas using Australia Post Air Mail. Postage charges vary and will be applied to your order after we receive it. We will contact you (within 24 hours, Monday to Friday) by email to advise of the actual cost of shipping before dispatching your purchase.

Returns/Exchanges

We do not provide refunds, however we will happily exchange an unworn item in original packaging within 14 days of purchase. An additional postage charge will apply in this situation.

Privacy Statement

No personal information provided to Beautiful Soles will be handed to any third party.  Personal information is stored in  a secure manner and will only be used for the purpose for which you have provided it.